Make treatment choices clear
Explain the difference between a facial, a body treatment and a longer ritual. Clients should understand the treatment and the time reserved before they book.
Spa appointment booking software
Guests may arrive for a short facial or settle in for a longer body treatment. Keep the treatment, therapist and appointment length clear from the moment they book, so reception has a useful view of the spa day.
A booking day that works for your business
Plan around your therapists
Connect each treatment to the team members who provide it. Keep their working hours realistic so the appointment menu reflects who is available.
Prepare before the client arrives
Review the treatment diary and share arrival guidance in your service descriptions. Arrange any preparation or suitability discussion directly with the client.
Turn a varied treatment menu into clear booking choices
Organise facials, body treatments and longer rituals into service categories. Describe what each visit includes and give it an appropriate duration and price, helping guests choose without working through the menu over the phone.
View feature: Turn a varied treatment menu into clear booking choices- Service name
- Facial treatment
- Service description
- A relaxing facial with cleansing and skin care, available as a short or longer visit.
Pricing and duration
- Price option name
- Express facial
- Price
- $45.00
- Duration
- 30 min
- Price option name
- Signature facial
- Price
- $80.00
- Duration
- 60 min
- Price option name
- Extended ritual
- Price
- $110.00
- Duration
- 90 min
From the first click to a confirmed booking
Choose the right booking
A guest chooses a named treatment and reads what is included. Separate a short facial from a full body ritual so the choice matches the experience you actually provide.
Find a suitable time
The guest selects an available therapist and time. Include the full appointment length in your settings and explain how early they should arrive for a relaxed start.
Review the booking details
The client reviews the selected service or space, date, time and price, then provides their contact details. Clear descriptions help them arrive knowing what they have booked and which location to visit.
Complete the booking and payment
When online payments are enabled, collect the deposit or full amount required by your booking settings. Your team can also handle payment from the calendar, including a payment link for a client who is arranging the visit with you.
Keep a calm view of the treatment day
Start with the treatment names, appointment lengths and assigned therapists. This gives reception a practical overview when welcoming guests or answering availability enquiries.
For a return visit, look up previous bookings and discuss the next treatment. Coordinate any shared treatment rooms or equipment through your own operating process.
Illustrative example
Example booking day
| Time | Booking |
|---|---|
| 09:00 | Express facial |
| 11:00 | Body treatment |
| 14:00 | Relaxation ritual |
Make everyday bookings easier to manage
Connect treatments with your therapists
Assign the treatments each therapist offers. Keep profiles and branch assignments together so guests can select a suitable provider for their chosen visit.
View feature: Connect treatments with your therapistsGive reception a view of the whole day
Review appointments by therapist and branch. Shorter facials and longer rituals have their own booking lengths, making it easier to see how the day is arranged.
View feature: Give reception a view of the whole dayLet guests arrange their visit online
Share a booking page where guests can browse treatment descriptions, durations and prices before choosing their therapist and time. The same menu works for new visitors and returning guests.
View feature: Let guests arrange their visit onlineGive clients a convenient way to pay
Bring payment into the same workflow as the booking. Choose how you collect money for your services or space hire, and explain the payment arrangements before the client commits.
Deposits and online checkout
Let clients pay a deposit or the full booking amount through your online booking portal. State what the payment covers so clients understand the amount they are paying before their visit.
Card payments at reception
Use a supported Stripe Terminal smart reader to collect an in-person card payment for a booking. Reader availability depends on your country and Stripe setup; see the device guide before buying hardware.
QR codes, SMS and email links
Show a payment QR code for the client to scan, or send the payment link by SMS or email. The client opens checkout on their own device, making it useful both at reception and when arranging payment before arrival.
Set up a booking page that reflects your business
Start with the bookings you handle most often. A clear menu and realistic availability help clients make the right choice and give your team a consistent place to manage requests.
- Describe each treatment, its inclusions and the appointment length.
- Assign the appropriate therapists and their actual working hours.
- Explain arrival, preparation and any contact needed before treatment.
Review and share your booking page
Review the client-facing names, descriptions, location, available times and payment settings. Share the booking link from your website and customer communications, and keep the details up to date as your offering changes.
Booking questions, answered
How do I offer a longer spa ritual?
Create a service describing everything included in the visit, with a duration and price for the complete appointment. Assign it to the therapists who provide that service.
Can I manage more than one spa location?
Yes. Set up branches and their opening hours, assign therapists to their locations and review appointments by branch. Guests can choose the location that suits them.
Can I offer several treatment lengths?
Yes. Give each service or service option its own duration and price so a short treatment and a longer visit are easy to distinguish.
How should I handle treatments needing a consultation?
Explain that requirement in the description and offer a consultation service where appropriate. Your team remains responsible for deciding which treatment is suitable.
Can I keep my existing website?
Yes. Share your WebbyBooky booking portal link from your existing website so clients can choose a service, provider and available time. Keep your business information on your website and use the portal for the booking journey.
Can clients pay online or at the appointment?
With payments configured, you can collect a deposit or full payment online and take booking payments through the calendar. In-person options include supported Stripe Terminal readers and a QR payment page; links can also be sent by SMS or email. Available options depend on your payment setup.
Make your next booking easier to manage
Build your service or space menu, set your availability, and give clients a clear way to book. Start with your everyday workflow and expand as your business grows.