Terms & Conditions

These terms apply to Webby Booky Co., Ltd’s booking and business management software, WebbyBookyPlus subscriptions, and prepaid SMS credits. By purchasing a subscription or SMS credits, you agree to the terms presented at purchase. SMS credits are optional and purchased separately from your subscription.

These terms cover purchases from WebbyBooky. Bookings, payments, and refunds between a business using WebbyBooky and its own customers are the responsibility of that business.

All subscription and SMS credit payments are processed securely through Stripe. The price, currency, applicable taxes, and available payment methods are shown at checkout before you confirm payment. Current subscriptions and SMS credit purchases are charged in US dollars (USD); your bank may apply currency conversion or other charges.

Subscriptions and SMS credits are digital services; no physical goods are shipped. Paid access or purchased credits are added to your business account after successful payment confirmation. If payment is pending, activation may be delayed. Contact support if a completed purchase does not appear in your account.

WebbyBookyPlus is billed in advance each month and renews automatically until cancelled. By subscribing, you authorise recurring charges to your selected payment method at the price and billing interval shown at checkout. SMS credits are not included in the subscription fee.

The business owner can view subscription details, invoices, renewal dates, and payment methods through Manage billing in the subscription page. Keep your payment details up to date. An unsuccessful renewal payment may result in paid features becoming unavailable when your paid access ends.

The business owner can cancel through Manage billing in the subscription page, which opens the Stripe billing portal. Cancel before the next renewal to prevent the next charge. If you cannot access the portal, email support@webbybooky.com for help before your renewal date.

Cancellation takes effect at the end of the current paid billing period, and paid features remain available until that date. Cancellation stops future renewals; it does not refund the current period. Simply stopping use of the service does not cancel your subscription.

Subscription payments, including renewal payments, are non-refundable for unused time, partial billing periods, or a decision to stop using the service. Cancelling or downgrading does not create a prorated refund or account credit. The billing-error and legal-rights exceptions below still apply.

SMS credit top-ups are separate, one-time purchases and do not create an automatically renewing subscription. Credits are used for SMS notifications from your business account. Credit usage depends on destination and message length; one credit does not necessarily equal one message. Review the current rates and total at purchase.

SMS credit purchases, including unused balances, are non-refundable and cannot be redeemed for cash, except as described below or required by law. Free or promotional credits have no cash value. Cancelling a subscription does not refund SMS credits.

SMS delivery depends on mobile networks, valid recipient details, and other factors outside our control, and is not guaranteed. Report missing credits, incorrect deductions, or delivery problems to support so we can investigate. You are responsible for obtaining any required recipient consent and respecting opt-out requests; do not use the service for unlawful or unsolicited messages.

Contact us promptly about duplicate charges, incorrect amounts, or a paid service or credit purchase that was not supplied. We will investigate and correct confirmed billing or fulfilment errors with the appropriate refund or account adjustment. Any credits covered by an approved refund may be removed from your balance.

Nothing in this policy limits any cancellation, refund, or other consumer rights that cannot be excluded under applicable law. Any refund rights agreed for an earlier purchase remain governed by the terms that applied to that purchase.

Email support@webbybooky.com with your account email, business name, purchase date, invoice or payment reference, and the reason for your request. Do not send your full card number, security code, or password. We will notify you of the outcome by email.

Approved refunds are processed through Stripe to the original payment method within 7–10 business days of approval. Your bank or payment provider may take additional time to display the refund. A refund request does not itself cancel your subscription; cancel separately if you also want to stop renewals.

We may update pricing or these terms for future purchases and renewals. Material changes will be communicated before they apply, including any notice required by law, so you can cancel before a renewal at a changed price. Changes do not remove rights attached to purchases already made or alter the price of a billing period already paid for.