Online Booking Software, Pricing & Setup FAQs

We offer two booking types. Choose team members and services if your customers book appointments such as haircuts, massages or private lessons. Choose room booking if you hire out meeting rooms, studios or other spaces by the hour. You select your booking type when you set up your business. A room reservation does not automatically book a member of staff, so arrange any instructor or host separately.

Set up your branch and add services with bookable team members, or add rooms and spaces, depending on your booking type. Then share your booking page on your website or in messages to your customers. For service appointments, customers choose a service, team member and available time. For room reservations, they choose a room or space, an available time and how long they want to book. You set service prices and durations, or room descriptions, hourly rates and minimum and maximum booking durations, so customers can see what they are booking. You and your customers can use WebbyBooky in a web browser without installing an app.

A bookable team member is someone whose services can be booked through your calendar or online booking portal. An admin user manages your business account and bookings with assigned permissions. Admin access alone does not make someone a bookable team member, and every plan includes unlimited admin users.

Yes. You can choose which admin users are allowed to edit bookings, clients, services, team members, rooms, branches and business settings. Give each admin user the permissions they need for their role, and update them when their responsibilities change. These settings control editing access; they do not necessarily hide information from view. You manage admin user permissions separately from bookable team member profiles.

Yes. You can access WebbyBooky through your web browser to manage appointments or room reservations from different countries. Payment methods, card readers and SMS availability vary by country and setup. If you need a particular payment or messaging option, get in touch and we can help you check what is available for your business.

Free supports up to 2 bookable team members or rooms for $0 USD per month; BASIC supports up to 5 bookable team members or rooms for $5.99 USD per month; STANDARD supports up to 15 bookable team members or rooms for $12.99 USD per month; PREMIUM supports up to 40 bookable team members or rooms for $24.99 USD per month. Choose a plan based on how many team members or rooms you want customers to book. Every plan includes unlimited bookings and unlimited admin users. If you need more capacity, contact us about a custom plan. You can compare all plans and estimate SMS costs on our pricing page.

No. Free is an ongoing plan with no subscription fee or trial expiry, and no credit card is required to start. It supports up to 2 bookable team members or rooms. Choose a paid plan when you need more capacity. Optional SMS notifications are charged separately on every plan.

Email us at support@webbybooky.com if you would like to change your plan. Tell us how many bookable team members or rooms you need, and we can help you choose a plan. We will explain when the change takes effect and any billing adjustment before you proceed.

The business owner can open Manage billing on the subscription page to cancel through the Stripe billing portal. Cancel before your next renewal to stop the next charge. Your paid access continues until the current billing period ends. Cancellation does not normally refund the current period; see our billing terms for exceptions.

We use Stripe to process payments, and you can see the available payment methods at checkout. To collect payments from your own customers, you can use online checkout, email or SMS payment links, a payment QR code, or a compatible Stripe Terminal reader. Available options depend on your country and payment setup. Our QR code opens the checkout page on your customer’s phone; the payment methods shown there depend on your setup. Contact us if you need help checking reader compatibility before buying one.

Yes. You can use WebbyBooky with a compatible Stripe Terminal card reader to take in-person payments for appointments and room bookings at your reception desk or counter. Once your payment account and reader are set up, open the booking in your calendar, select Receive payment, choose the deposit or balance to collect, and select the card terminal option. Your customer pays on the reader, and you can check the payment status against their booking. Reader availability depends on your country and setup. Contact us before buying a reader if you need help choosing a compatible device.

Yes. Once you have set up payments, you can collect a deposit or full payment when a customer books online. You can also open a booking in your calendar and select Receive payment to collect a percentage deposit, a fixed deposit or the remaining balance. Let your customers know how much is due now, when they need to pay the rest and what your cancellation policy is. Before collecting another payment, check the amount already paid against the booking.

SMS is optional, and we charge for it separately on every plan, including Free. Use the calculator on our pricing page to choose your destination country and estimate the credits and cost for your messages. Payment links sent by SMS also use credits. Before sending, check the recipient’s number and make sure they have agreed to receive SMS notifications. If your destination is missing or you need help getting started, contact us.

We’re working on client data import and export. It is not available yet. If you are moving from a spreadsheet or another booking system, contact us at support@webbybooky.com and tell us what information you want to bring across and roughly how many clients you have. We can explain your current options and answer any questions before you get started.

We welcome your questions and ideas. Email us at support@webbybooky.com and tell us what you need help with. If you would like a new feature, explain how you would use it and what it would make easier for you or your customers. We use your feedback to understand what matters to your business as we improve WebbyBooky.